CANCELLATION OF TOUR BY CLIENT

If the client wants to cancel the tour he must intimate travel ROUTE in writing mail to us at our office address on working days within office time or vide a duly acknowledged mail. If the booking form has been signed by 1 or more persons for themselves and for others, mentioned in the form communication signed by such signatories would be treated as valid communication for cancellation for all such persons mentioned in the form. The computation of the period of notice of cancellation shall commence only from the time the written request reached travel ROUTE at its office in Mumbai on working days within office time.
It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc.

CANCELLATION OF THE TOUR BY TRAVEL ROUTE

In the event that travel ROUTE cancels a particular tour, travel ROUTE shall refund the amount of the cost of the said tour to you after deducting the expenses incurred by travel ROUTE on visa, insurance premium, POE charges, and other overheads as applicable. Travel ROUTE shall not be liable to pay any compensation, interest or damages to you.
In the event of travel ROUTE exercising its rights to amend or alter any tour advertised in their website after such tour has been booked but prior to departure. The client shall have the option to continue with the tour as amended or altered or to accept any alternative tour which travel ROUTE may offer.
In either of these above cases travel ROUTE shall not be liable to the client for any damage, additional expenses, loss suffered by him or to pay any amount as refund.